Privacy Notice

Who We Are

RFEA The Forces Employment Charity gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.

RFEA The Forces Employment Charity’s registered office is First Floor, Mountbarrow House, 12 Elizabeth Street, London SW1W 9RB.  We are a ‘Registered Charity’ England and Wales (1061212) and Scotland (SC039262). We are a company registered in England and Wales under company number (03270369). We are registered on the Information Commissioner’s Office Register; registration number (Z7498943), and act as the data controller and data processor when processing your data. We have a dedicated Data Protection Controller who can be contacted at RFEA Head Office, First Floor, Mountbarrow House, 12 Elizabeth Street, London SW1W 9RB; email

Information That We Collect

RFEA The Forces Employment Charity processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.

The personal data that we collect from you may include:

  • Full Name
  • Title and Rank
  • Service
  • Date of Birth
  • Service Number
  • Enlistment Date
  • Discharge Date
  • Campaigns Served
  • Employment History
  • Home Address
  • Personal Email
  • Business Email
  • Financial Problems
  • Home Telephone Number
  • Mobile Telephone Number
  • Special Category Data – i.e. health/medical information etc. (not in all cases; only where applicable to the service programme offered).

We collect information in the below ways:

  • Website Registrations
  • Telephone Disclosures
  • Employment CVs
  • Employee Data

How We Use Your Personal Data (Our Legal Basis for Processing)

RFEA The Forces Employment Charity takes your privacy very seriously and will never disclose or share your data outside our Partners listed in this notice without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purposes specified in this notice. Where you have consented to us providing you with marketing, you are free to withdraw this consent at any time.  The purposes and reasons for processing your personal data are detailed below:

  • We collect your personal data in the performance of a contract or to provide an employment service to you as a client/beneficiary.
  • We collect and store your personal data as part of our legal obligation for business accounting and tax purposes.
  • We will occasionally send you marketing information where we have assessed that it is beneficial to you as a client/beneficiary and in our interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests.

Your Rights

The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now by requesting you read the information provided at

You have the right to access any personal information that RFEA The Forces Employment Charity processes about you and to request information about:

  • What personal data we hold about you
  • The purposes of the processing
  • The categories of personal data concerned
  • The recipients to whom the personal data has/will be disclosed
  • How long we intend to store your personal data for
  • If we did not collect the data directly from you, information about the source/provider

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use (currently RFEA The Forces Employment Charity does not use any automated decision-making processes).

 If we receive a request from you to exercise any of the above rights, we will ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

Sharing and Disclosing Your Personal Information

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. RFEA The Forces Employment Charity uses third parties (partners) to provide and enhance our services and business functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.

We only share your data with recognised partners that are appropriate to your specific support programme. Our partners may include those listed below, but there is a wider support network that we may work with to support individual cases. We will keep you informed of partners linked within your specific programme:

Contract Partners

  • The MOD. As a sub-contractor, delivering the Career Transition Partnership to the MOD, we process data for all Armed Forces Service Leavers.
  • Right Management as part of our contract in delivering the Career Transition Partnership service for the Ministry of Defence (MoD). We jointly process personal information on Service Leaver clients two years prior to leaving the service and two years post discharge; this data is used specifically in the service of employment support and job finding. Details are at
  • Right Management as part of our Ex-Forces Programme, hosts the database system which we use to process data. This allows clients the opportunity to access Rightjob and other benefits as a Veteran.

 Charitable and Social Enterprise Partners

 Walking With The Wounded. Details of their Privacy Policy are at

Stoll. Details are at

Greenwich Hospital. Details are at

The Royal Navy and Royal Marines Charity (RNRMC). Details of their Privacy Policy are at

The Royal British Legion. Details of their Data Protection, Privacy and Communications Policy are at

ABF The Soldiers’ Charity. Details of their Privacy Policy are at

RAF Benevolent Fund. Details of their Privacy Policy are at

Help For Heroes. Details of their Privacy Policy are at

Poppy Scotland. Details are at

The Veterans’ Foundation. Details of their Privacy Policy are at

Veterans Scotland. Details of their Privacy Policy are at

Team London. Details of their Privacy Policy are at 

X-Forces. Details are at

Safeguarding Measures

RFEA The Forces Employment Charity takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including:

  • Restricted Access
  • IT Authentication
  • Data Encryption
  • Virtual Private Networks (VPN)
  • Firewalls
  • Controlled Anti-virus/malware
  • Pseudonymisaton
  • Security Cleared Employees

Consequences of Not Providing Your Data

You are not obligated to provide your personal information to RFEA The Forces Employment Charity, however, as this information is required for us to provide you with our services and legitimate interests, we will not be able to offer some/all our services without it.

Legitimate Interests

As noted in the ‘How We Use Your Personal Data’ section of this notice, we occasionally process your personal information under the legitimate interests’ legal basis. Where this is the case, we have carried out a thorough Legitimate Interests’ Assessment (LIA) to ensure that we have weighed your interests and any risk posed to you against our own interests; ensuring that they are proportionate and appropriate.

How Long We Keep Your Data

RFEA The Forces Employment Charity only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years.

Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.

Special Categories Data

Owing to the provision requirements of some of our more specialised services, RFEA The Forces Employment Charity sometimes needs to process sensitive personal information (known as special category data) about you; for example information about your health. Where we collect such information, we will only request and process the minimum necessary for the specified purpose and identify a compliant legal basis for doing so.

Lodging a Complaint

RFEA The Forces Employment Charity only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.

RFEA The Forces Employment Charity
Data Protection Controller
First Floor, Mountbarrow House
12 Elizabeth Street
London SW1W 9RB

Information Commissioner’s Office
Wycliffe House
Water Lane

Tel: 0303 123 1113 (local rate) or 01625 545 745 (National Rate)
Fax: 01625 524 510

Cookie Notice

A ‘cookie’ is a small piece of data sent from a website and stored on the user’s computer by the user’s web browser while the user is browsing. When you visit a site that uses cookies for the first time, a cookie is downloaded onto your computer/mobile device so that the next time you visit that site, your device will remember useful information such as visited pages or logging in options.

Cookies are widely used in order to make websites work, or to work more efficiently, and our site relies on cookies to optimise user experience and for features and services to function properly.

Most web browsers allow some control to restrict or block cookies through the browser settings, however if you disable cookies you may find this affects your ability to use certain parts of our website or services. For more information about cookies visit

Review of this Privacy Notice

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

If you have any questions regarding our privacy notice, please contact us.

Last updated: 23 March 2020