Protected: RFEA Business Management System and ISO 9001

ISO 9001 is the most widely recognised international standard that ensures that we meet the needs of clients and beneficiaries; whilst meeting all statutory and regulatory requirements.  In short it shows that we are a charity that delivers quality assured services and is constantly seeking to improve what we do.

One of the most important parts of the standard is having a formal Business Management System which is often referred to as a ‘Quality System’ which explains: what you do; how you do it; and the systems you have in place to ensure quality and performance improvement.  We have therefore put together the RFEA Business Management System Manual.

Could I ask you all to read it and make sure you understand the systems we are using. If you have any questions, suggestions or feedback, could I ask you to pass them to Sandra Williamson, our Compliance Manager, through your respective line manager.


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